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Sample · Priority search, day 7

Your shortlist · Customer support rep

The shortlist a client receives at the end of a Priority search: three finalists with our notes on each, the checks behind them, and what happens next. You interview the finalists and hire your pick directly.

Your shortlist · Customer support rep
Delivered on day 7 · Brief: full-time · 9–5 US Eastern · English C1 or above · Zendesk
Sample
  • Finalists
  • VM
    Valeria M.
    Guadalajara, Mexico · 4 years in customer support for a US software company · Zendesk, HubSpot
    English C1, testedSkills test 92%9–5 ETPay: within your budgetCan start in 2 weeks
    Our interviewer's note

    Calm and precise on a mock escalation (a customer charged twice). Walked through the refund steps in Zendesk without prompting and wrote a clear follow-up email. Has worked US hours for 3 years; home office with backup internet. Interested in moving into a team-lead role in a year or two.

  • DR
    Diego R.
    Medellín, Colombia · 3 years in e-commerce support, phone and chat · Zendesk, Shopify
    English C1, testedSkills test 88%8–4 ETPay: within your budgetCan start in 1 week
    Our interviewer's note

    Fastest typist of the three and comfortable on the phone; a slight accent, easily understood. Strong on order and shipping questions, less experience with billing disputes. Prefers an 8 to 4 ET shift, which fits your East Coast customers' mornings.

  • CS
    Camila S.
    Buenos Aires, Argentina · 5 years in support and onboarding for a fintech app · Zendesk, Intercom
    English C2, testedSkills test 90%10–6 ETPay: within your budgetCan start in 3 weeks
    Our interviewer's note

    Near-native English and the most experience with onboarding calls. Gave the clearest explanation of a complex product in the role-play. Needs 3 weeks' notice at her current job. If you want someone who can also write help-center articles, she is the strongest.

  • Screened out before interview (examples)
  • Applicant 14
    English test came back B1; the brief asks for C1 or above
    English below the brief
  • Applicant 22
    Strong test score, but only available 2–10 pm ET
    Hours didn't fit
How each finalist was checked
EnglishSpoken and written test, scored against the level in your brief (C1 or above)
SkillsA 40-minute test built around the role: ticket triage, a refund case and a written reply
HoursConfirmed availability for your working window, in US Eastern time
InterviewA 30-minute interview with our team, including a role-play
3 finalists, interviewed by our teamReady to interview
Not on the list: 27 applicants screened out before interview (English below the brief, hours that didn't fit, or a low skills test).

What happens next

  1. You interview the finalists. We can schedule all three within 2 working days.
  2. You hire your pick directly, on terms you agree with them. The person works for your company; we don't employ or manage them.
  3. If the hire doesn't work out, your replacement cover applies. The details are in your proposal.

How this is made

  • Sourced across Latin America for the brief agreed on the call: must-have skills, hours, English level and budget.
  • Each candidate's English was tested to the level in the brief, and the skills the role needs were tested.
  • We interviewed the strongest candidates and wrote a note on each finalist. You interview them and hire your pick directly.

Want this for your next hire?

A 20-minute call with our founder is enough to agree the brief, the timeline and the price. You get a written proposal afterwards.

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Names, companies, creators and every figure on this page are made up to show the format. Your own deliverable is built from your brief.