Refund policy

Last updated: 8 October 2026

7-day guarantee (Priority)

Your shortlist arrives within 7 days of your payment and our agreed brief, or you get the full guarantee fee back. Once your shortlist arrives on time, the guarantee fee covers the search and isn't refunded, whether or not you hire.

Fees paid on hire

Instead of a refund, your replacement guarantee applies: up to two replacements within 4 months of the start date with Priority, or one within 60 days with Pay on hire.

How to ask

Email maria@getlatamhireco.com. We refund to the card or account you paid from; card refunds usually take 5 to 10 business days to show.